We take all complaints seriously. If you wish to register a complaint about our service, then please contact The Complaints Department, either:
- In writing at: Crispin Speers & Partners Limited, St Clare House, 30-33 Minories, London. EC3N 1PE
- By telephone: (020) 7977 5700
- We will acknowledge your complaint within 24 Hours.
- If we are unable to settle your complaint with us, you may, if eligible, refer it to the Financial Ombudsman Service either:
In writing at: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
or via www.fos.org.uk
or by telephone on 0800 023 4 567 or 0300 123 9 123.
If you are a consumer, as defined by your local regulator, and you are domiciled in the EU you may be able to submit a compliant via the EU ODR (online dispute resolution) platform. This allows consumers to submit complaints to a trader based in their or another EU member state. Follow this link for access to this.