We take all complaints seriously. If you wish to register a complaint about our service, then please contact The Complaints Department, either:

  • In writing at: Crispin Speers & Partners Limited, St Clare House, 30-33 Minories, London. EC3N 1PE
  • By telephone: (020) 7977 5700
  • By email: This email address is being protected from spambots. You need JavaScript enabled to view it.

If your business is placed at Lloyd’s and you are not satisfied with the outcome you can refer matters to the Complaints Department at Lloyd’s. Details are on the Lloyd’s website www.lloyds.comTelephone 020 7327 5693 or by email to This email address is being protected from spambots. You need JavaScript enabled to view it..

  • We will acknowledge your complaint within 24 Hours.
  • If we are unable to settle your complaint with us, you may, if eligible, refer it to the Financial Ombudsman Service either:

    In writing at: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
    or via www.fos.org.uk 
    or by telephone on 0800 023 4 567 or 0300 123 9 123.

If you are a consumer, as defined by your local regulator, and you are domiciled in the EU you may be able to submit a compliant via the  EU ODR (online dispute resolution) platform. This allows consumers to submit complaints to a trader based in their or another EU member state. Follow this link for access to this.