The insurance has been arranged with your employer who has a responsibility to make this available to you from the point at which the election window opened. If you would like to see this again or want to hold a copy then this should be available and we would recommend that you visit your company's intranet site or contact your HR department.
We are usually passed details of the members of the scheme within a few days of it commencing and we then send out an e mail with pdf attachment which shows your election details and some details about the cover. This includes information about how to make a claim. You can request a new member letter by going to the home page on this site and following the link to member letter under the documents menu on the left side.
If your scheme has recently started or you have recently joined then we may be awaiting data from your employer before issuing a confirmation letter.